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Refund Policy

We treat all commissions as private and will handle any concerns discreetly and promptly.

Last updated: February 5, 2026

Aviorie is a concierge gifting house specializing in private commissions and made-to-order pieces. Many of our items are produced specifically for each client and may include custom designs, personalization, or made-to-measure elements.

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This Refund Policy explains when refunds may be offered.

Made-to-Order & Personalized Commissions

Because most Aviorie pieces are made-to-order and/or personalized, sales are generally final once a commission has been confirmed and production has begun.

This includes, but is not limited to:

  • Custom prints or artwork

  • Monograms, initials, or messages

  • Custom packaging or event-specific presentation

  • Made-to-order sizing or specifications

 

 

Defects and Production Errors

If your item arrives with a confirmed defect or production error, Aviorie will offer an appropriate resolution.

Please contact us within 7 days of delivery at:
concierge@aviorie.com

Include:

  • Your name and order details

  • Photos of the issue

  • A short description

Where appropriate, Aviorie may offer, at our discretion:

  • Repair

  • Replacement

  • Remake

  • Refund (full or partial)

 

 

Non-Refundable Situations

Refunds are not offered for:

  • Change of mind

  • Personal preference after delivery

  • Incorrect information provided by the client (such as sizes, dates, spelling, or event details)

  • Minor variations inherent to artisan production (including slight color variation, weave variation, or placement differences)

 

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Deposits

For bespoke and made-to-order commissions, Aviorie may require a deposit to secure production capacity, materials, and project scheduling.

All deposits are non-refundable.
This includes deposits paid for sampling, design development, personalization setup, or production preparation.

 

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Cancellation Policy

If you wish to cancel a commission, please contact us as soon as possible.

  • Deposits are non-refundable.

  • If a commission is cancelled before production begins, Aviorie may, at its discretion, refund any additional amounts paid beyond the deposit, minus costs already incurred (such as materials, sampling, or design work).

  • If production has begun, refunds may not be available.

 

 

Processing Time for Refunds

If a refund is approved, it will be processed back to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

 

 

Contact

For all refund or issue-related inquiries, please contact:
concierge@aviorie.com

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